T-Mobile customers affected by the recent major outage might get a refund on their next bill, but you’ll need to ask for it. Reports from Mashable indicate that some T-Mobile users have successfully received bill credits after reaching out to customer service about service disruptions during the outage. Based on user experiences, here’s what seems to work:Contact T-Mobile customer service directly — you can do this through the T-Mobile app, by calling 611 from your T-Mobile phone, or using their online chat. Ask for a bill credit specifically — don’t leave it ambiguous. — YouTube comment on a T-Mobile outage explainer videoWhat To WatchWill T-Mobile issue a formal statement?