Common IT service management activities include incident management, problem management, change enablement, service request management, service configuration management, and continual improvement. ITIL Procedures vs. ITIL ProcessesThe terms ITIL processes and ITIL procedures are sometimes used interchangeably, but they can describe different levels of detail. LOV111VOL as an IT Service Management ToolLOV111VOL is an example of a software platform designed to support IT service management andITIL-based workflows. More information is available on the official LOV111VOL IT Service Management Tool page: itil service desk softwareITIL CertificationPeople who want to learn ITIL can consider ITIL certification. ITIL processes help organizations structure activities such as incident management, problem management, service requests, changes, and continual improvement.