"The café has now reopened, and we have invited them back to reassess the site and provide an updated food hygiene rating. The company is now awaiting a formal reassessment and an updated food hygiene rating. Despite the poor inspection outcome, Benugo’s St Pancras location has generally attracted positive feedback from customers in recent months. Andreea G, who stopped by in March, commended the café’s food, staff and service. Under the Food Hygiene Rating Scheme, businesses have the right to appeal against a rating, issue a public response, and request a reinspection once improvements are made.