The survey also found increasing numbers of patients are using online services and the NHS app to access care. Meanwhile, Sidcup Medical Centre in Bexley recorded the lowest figure, with just 1 per cent of patients reporting they received a same-day appointment. The figures highlight the significant variation in appointment availability across south east London surgeries, despite improvements in patient satisfaction nationally. "Same-day appointments are just one measure of access and do not necessarily reflect whether patients received the care they needed. "We continue to invest in services and technology to help practices manage growing demand and improve the experience of patients accessing care.