This is known as ‘dark matter’ and makes up around 27% of the universe. The unseen force acting on the advice, the piece that makes it make sense, that holds it all together: the dark matter. Just because more information is recorded from client meetings, it doesn’t make that good, accurate, or useful informationClients can tell when the report doesn’t truly reflect them. Just because more information is recorded from client meetings, it doesn’t make that good, accurate, or useful information. The focus is squarely on client outcomes – sparse facts aren’t just a frustration for paraplanners but are increasingly difficult to defend.