Patients could respond to the question, ‘Overall, how helpful do you find the reception and administrative team at your GP practice?’ by choosing options such as very helpful, fairly helpful, not very helpful, and not at all helpful. The results for the first two answers were then combined into an overall ‘Helpful’ percentage. In decreasing order, they were: Lawn Medical Centre, Eldene Surgery, Elm Tree Surgery, Victoria Cross Surgery, Westrop Medical Practice, Priory Road Medical Centre, Ridge Green Medical Practice, Phoenix Surgery, North Swindon Practice, Whalebridge Practice, and Park Lane Practice. Responding to the overall results, a spokesperson for Old Town Surgery said previously: "We are incredibly honoured to be voted as the best practice in Swindon for overall patient care.