Store representatives highlighted the significant cost of theft to the business and its potential impact on employees' livelihoods. Mr Dunbobbin highlighted the work he is undertaking in his role as the Association of Police and Crime Commissioners' Joint Lead for Business and Retail Crime to tackle these issues and to support businesses affected by retail offending, and welcomed the store’s proactiveness reporting incidents through 101. He acknowledged further work is needed to better protect retail staff and enhance the efficiency of crime reporting processes.