“A few months ago, a student waited for a month to receive a passport to travel abroad for studies,” Lt. Gen. Achol stated. The new director general pledged to strengthen measures against corruption and ensure that citizens receive certificates and other documents without unnecessary delays. “We will strengthen measures to fight corruption and ensure that every certificate is issued with fairness, transparency and integrity,” she said. We must work together to improve our services and respond to citizens’ needs without unnecessary delays.” Her remarks come at a time when the Directorate faces continued demand for passports, nationality documents and other civil registration services.