Dive Brief:Allstate is building a proprietary agentic AI platform to help the insurer advance its strategy and provide better customer service, CEO Tom Wilson said Thursday during a Q2 2026 earnings call. Allstate has spent years developing its AI strategy. In 2018, pre-ChatGPT, the company rolled out Amelia, an AI chatbot for customer service representatives. "We have a technology-driven strategy, not a strategy supported by technology," Wilson said during the Thursday earnings call. In addition to the work around AI deployment, Allstate is also focusing on upgrading its orchestration layer.