CX Leaders: Your Next Hire Already Judged You as a Customer

People form an opinion about what it's like to work somewhere through customer experience, long before HR ever gets involved. That distinction matters because most organizations separate customer experience and employee experience into different functions. Customer experience belongs to operations or marketing, while employee experience belongs to HR. Customer Experience and Employee Experience Are the Same CultureEvery interaction contributes to your employer brand. This is why I’ve never viewed customer experience and employee experience as separate strategies.