LAKE CHARLES, La. — A Lake Charles woman says a Kia dealership used parts pulled from her SUV to repair a different customer’s vehicle without ever telling her, and she has video of a service manager admitting to it. Shirley Poullard brought her Kia Telluride to Kia of Lake Charles on June 17 after a tire blowout on the interstate. Dealership Response and the Service Manager’s ExitAfter the video circulated, station crews visited Kia of Lake Charles, located at 1900 Siebarth Drive, and spoke with the owner. She’s seeking legal representation, and she’s hoping her story warns other Kia of Lake Charles customers who may not know what happens to their vehicles once they’re out of sight in the service bay.