After that, American Airlines determined that Jaspers required a safety assistant to get on the plane in order to adhere to their procedures. She claimed that she told American Airlines that 'there's never been a problem' with her daughter's travel plans. 'To support those who need ​special assistance, customers who ​are unable to ​follow safety instructions ​during their journey ​are required to travel with ​a ​safety assistant,' American Airlines told the outlet. Garrett said the family would ask American Airlines if the offer for the safety assistant to be cost-free still applied. The Daily Mail has reached out to American Airlines for further comment.