Instacart shopper and TikTok creator Matthew J. He said the trip covered about three miles and offered approximately $22 in total pay, including a $17 customer tip and about $5 in Instacart pay. Before arriving, Matthew said he messaged the customer to explain that she would need to sign for the delivery through the Instacart app. instacart shopper customertheft blametheshopper ♬ original sound – Matthew J ༽According to Matthew, the woman eventually came to the door, retrieved her phone, and completed the required signature in her Instacart app. Instead, he said support told him the customer had reported the entire order missing, and the order was ineligible for tip protection.