During a meeting with a support coordinator, Reza was encouraged to enroll in BankWork$, a program providing training, skills and a pathway into the banking industry. For the banking sector, finding people with the right mix of technical grounding and customer-service skills has become a defining challenge. WBA identified both the skills gaps its members were reporting and the programs already showing results in schools and training organizations. “My goal is to continue to help young adults recognize that the programs will work with them, not only to help develop skills, but to help in the graduation and placement. With the right guidance, I feel like I would be a success anywhere I go,” she says.