The Human Advantage is a new Business Journal column by Greg and Rachel Smith, offering practical insights on leadership, communication, culture and the people side of business. This inaugural column is written by Greg Smith. My wife, Rachel, and I believe stronger communication creates stronger leaders, stronger organizations and stronger communities. In this column, we’ll share practical ideas drawn from leadership, communication science, behavioral psychology and real-world business experience. Greg co-authors The Human Advantage with his wife, Rachel Smith.