NHS Norfolk and Suffolk Integrated Care Board (ICB) has abandoned plans for Chilvers and McCrea, the UK's biggest private GP chain, to take over the site from Norfolk Primary Care, a community interest company. A spokesman from the ICB said Norfolk Primary Care will continue to run the walk-in centre in Rouen Road because changing providers "does not align" with its current priorities. It was taken on by Norfolk Primary Care after the firm that ran the site, One Norwich Practices, collapsed in 2023. The decision to appoint the firm was challenged by local councillors, including Norwich City Council's Green Party leader Lucy Galvin. In 2025, the ICB considered closing the walk-in centre to save money but dropped the idea before advertising the contracts for the services, choosing Chilvers and McCrea.