This series explores how AI is transforming emergency communications, including call processing and information sharing, telecommunicator roles and training, and connections with RTCCs, cameras, drones and other response technologies. At Benzie County Central Dispatch in Michigan, an AI-powered training simulator is adding another option: practice calls that change based on how the dispatcher responds. “You’ve been missing these questions, you know, on X amount of calls,” Wilson said of the feedback a trainer could provide. That structure fits the realities of a five-person communications center, where training a new dispatcher can take about nine months. Benzie County must prepare new hires to handle the full range of 911 calls, including times when staffing requires them to work alone.