In early July, after returning from a five-week holiday to Thailand, I was horrified to discover a bill from O2 for £159,230.06 for use of my mobile phone while there. But all the good risked being undone upon landing back in the UK when you faced that astonishing bill from O2. To put it into context, that amount of data might be consumed by streaming just nine hours of high-definition programming. The unexpected bill meant you feared for the future of your business, a plumbing and heating services operation. On June 17, I sent a parcel from Bournemouth to Jersey using DHL eCommerce.