Technology leaders — from chief data officers to CIOs and CTOs — are under pressure to get the fundamentals right. The gap between AI ambition and AI readiness is widening, and data is the main bottleneck. Turning AI adoption into an enterprise advantageAs organizations scale generative and agentic AI across marketing and creative workflows, the rate of AI adoption is outpacing workforce readiness. For technology leaders, workforce readiness is one of the biggest barriers standing between AI investment and AI returns. Creating AI-powered experiences that customers can trustAs agentic AI moves to the forefront of customer experience, the CIO’s role will need to expand from systems management to enterprise-wide AI stewardship.