The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held Amazon Seller Services Pvt. Ltd. liable for failing to refund a customer after a prepaid order was cancelled and the product was returned to the seller. The Commission observed that withholding the refund for an undelivered and returned order amounted to both deficiency in service and an unfair trade practice. FactsThe complainant, Shubham Patial, placed a prepaid order on Amazon on September 26, 2024, for a Wakefit Shape Sense Orthopedic Classic Mattress. Accordingly, the Commission allowed the complaint against Amazon Seller Services Pvt.