The Financial Services sector is sluggish when it comes to taking on board new tech, such as AI, right? PenFed strategyConsider PenFed as a case in point. Member Service Reps (MSRs) handle roughly 10,000 calls a day, each one requiring about four minutes of manual summarization. Meanwhile, the organization’s IT service desk has to support 2,300 employees and their requests for everything from password resets through to laptop provisioning requests. Wingman, to date, is delivering a 10% reduction in handle time for support agents and has reduced back office support calls by 30%.