FactsThe complainant, Mrs. Pratibha Kapoor, booked Cloudnine Hospital's "Bundle of Joy – C-Section Delivery Deluxe Package" for ₹75,000, under which the hospital promised value-added services, including room decoration and a cake-cutting ceremony. She alleged that despite paying for the deluxe package, the hospital failed to provide the promised services. Alleging deficiency in service and unfair trade practice, she approached the Consumer Commission. The hospital claimed that all complimentary services promised under the package had been provided. It therefore confined its examination to the alleged deficiency in the ancillary services provided under the maternity package.