Most HR teams learn some version of the coming-and-going rule: an ordinary commute isn't work, so an ordinary commute crash isn't the employer's problem. That requirement can pull an otherwise ordinary commute into the work column. Decide What to Say to the Employee About Their Own ClaimThis is where HR teams get uncomfortable, and for good reason. Waiting too long without a plan is how a good employee becomes a former employee. Decide What This Crash Should Change About Your PoliciesEvery serious employee crash is also a policy audit.