Ignacio Podestá Castro is a senior executive with an extensive background in corporate administration, process consulting, and regional operations leadership, specializing in the design, development, and management of world-class Global Business Services (GBS) organizations. Under his leadership, the center was recognized among the Top 20 Best Global Business Services organizations globally by SSON (Shared Services & Outsourcing Network) in both 2024 and 2025. His expertise spans Operational Transformation, RPA, Artificial Intelligence, Agentic AI, and Process Improvement, with a proven ability to partner with top-tier global consulting firms on strategic initiatives. Ignacio holds a bachelor's degree in business administration from Universidad Católica Argentina (UCA). After more than 17 years in the retail industry, he returns to consulting as Associate Director at Enta Consulting, bringing his operational expertise and regional leadership experience to help organizations build and transform.