The clip shows Kasside arguing with a cashier who allegedly applied her Kroger rewards discount to another customer’s transaction and then told her to call the corporate hotline to fix the mistake. Recommended VideosIn the video, Kasside stands firm that because she paid in cash on the spot, the store should refund her immediately. ”, has sparked a wave of reactions from viewers who say they’ve been through similar mix-ups with rewards programs and cash transactions. Kasside repeatedly asks for the remaining $34-$35 she’s owed, while the cashier insists she has to call the hotline. She’s right!