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When patients ask AI to read their lab results
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Healthcare Dive - Latest News
Lab results come back quickly, often hours, or even days, before a care team has time to review them.
Lab results now reach patients the moment they hit a portal, often before a clinician has reviewed them.
Faced with a screen of numbers, flags, and reference ranges at 9 p.m., a growing number of patients turn to a general-purpose AI tool to help interpret their results.
Roughly 96% of patients say they want immediate access to their records, and consumer AI fills the wait with instant, plain-language answers.
Because AI tools are designed to be agreeable, they tend to accept a question’s premise, even when it’s wrong --- and then proceed to answer in an authoritative tone.