Green SM has officially launched the “Green SM Is Listening” program across Indonesia as part of its ongoing commitment to enhancing service quality and delivering an even better customer experience. Every case will be assessed based on available data, supporting materials, and relevant evidence to help the company continuously improve its service quality and customer experience. Customers whose verified feedback contributes to improving service quality will be eligible to receive appreciation rewards ranging from IDR 300,000 to IDR 5,000,000. Through this pioneering initiative, coupled with meaningful appreciation rewards, Green SM aims to encourage customers to actively contribute to the continuous improvement of its services. Through the ‘Green SM Is Listening’ program, we are turning customer feedback into opportunities to further enhance our service standards while promoting a transparent and fair process.