Integrated Shield Plan (IP) premiums have risen almost every year, and for good reason. IHH Healthcare, which owns Gleneagles, Mount Elizabeth and Parkway East and commands 60 to 70 per cent of private hospital IP claims, has partnered with two insurers to try to bring costs under control. Why listenHow IHH’s iXchange platform screens claims before and after treatment From pre-admission financial counselling to post-discharge bill reconciliation, Law explains the mechanics of a process designed to catch inconsistencies and standardise care without restricting it. Law explains what that means for access going forward. ---Discover more BT podcast series:BT Money Hacks: bt.sg/btmoneyhacksBT Podcasts: bt.sg/pcOMBT Market Focus: bt.sg/btmktfocusBT Lens On: bt.sg/btlenson