The 2026 Salesforce Agentic Enterprise Index examined aggregated usage data from companies that consistently operated AI agents on the company’s Agentforce platform from February 2025 to April 2026. Salesforce measures these tasks through what it calls an “Agentic Work Unit,” defined as a discrete task completed by an AI agent. Across industries, the average agent could use six skills, compared with two at the beginning of 2025. The analysis also found that employees interacted with AI agents 300% more frequently per week over the study period. The findings were based exclusively on organizations that used Salesforce products and had agents running in production during every month covered by the analysis.