At what point does "AI" move from being a buzzword to something of demonstrated value to warehouses? Shri Hariharan, senior vice president of global solutions with Blue Yonder, shares his view. Much of the progress in artificial intelligence over the past decade or more has been in the area of predictive AI, supported by sophisticated algorithms and applications in the cloud. With the advent of ChatGPT, “AI has taken off,” Hariharan says. The real opportunity today, he says, lies in agentic AI, with its ability to carry out certain tasks autonomously.