On Friday 7 August, Airtel Kenya subscribers filled social media with the same complaint: no signal. While writing this, the Airtel Money section of the app started returning an error: “Airtel Money Services are currently unavailable, please try again later.” How is a Premier customer whose only Airtel line is dead supposed to reach Airtel? Airtel has also just committed to Kenya for 25 more years, with plans that lean heavily on Airtel Money. We covered where Airtel Money Kenya stands right now, with more than five million customers and no managing director since Anne Kinuthia-Otieno left in July.