When reached for comment, SPAK said the investigation was ongoing and that the case had not yet been sent to trial. Some tech-savvy Albanians have found the online portal helpful. Klodisa Përnezha, a 26-year-old nurse living in Tirana, said it has made her work faster, more efficient, and better organized. But with 95 percent of the government’s services now exclusively online, some Albanians are struggling to use Diella’s assistance on their own. It’s obligatory,” said Bajram Hasxhepa, a 66-year-old who suffers from diabetes and lost the lower part of his legs 13 years ago.