Viola Rossouw is the Market and Business Operations Director, of Jaguar Land Rover South Africa and Sub-Saharan Africa, with a career spanning automotive, financial services and network development. GQ: Your career has spanned network development, financial services and franchise management, and now extends into market and business operations. GQ: Your role now spans the broader market and business operations of JLR South Africa and Sub-Saharan Africa. Every interaction shapes how customers perceive our brands, making customer experience and retailer success inseparable. Throughout my career, I've seen how people with different backgrounds, experiences and areas of expertise approach the same challenge from completely different angles.