“Recognition through the Annual Quest for Quality Awards is more than an achievement—it's a reflection of an organization’s commitment to its customers.” That disciplined approach—and the credibility that comes with it—is what has made Q4Q the industry’s gold standard for measuring customer satisfaction and service excellence for more than four decades. This year’s survey generated more than 2,800 responses, recognizing 147 carriers and logistics service providers that excelled where it matters most to customers. “The companies recognized in this year's Quest for Quality Awards didn't earn top honors because they avoided disruption,” adds Beaudette. It suggests that service excellence is no longer limited to a handful of providers.