I booked a car hire at Heathrow through Holiday Autos on a visit to the UK and provided my flight number as requested. My flight was severely delayed, and when I reached the car hire desk, I was told I’d been marked down as a “no-show” and that my car had been rehired. Under duress, I was forced to hire a larger car for twice the price, and was told I would not be refunded the original £185 hire fee. Since then, the car hire company has told me to complain to Holiday Autos, and vice versa. BF, AustraliaThe terms and conditions of your contract state that a definition of a “no-show” is a customer who arrives late because of a flight delay without having provided a flight number.