The Financial Ombudsman Service (FOS) has updated its operations to make the complaints process clearer and more efficient. The complaints resolution service will also gain powers to dismiss complaints that are not suitable and may be better resolved in other ways. This could include complaints better suited to court, law enforcement, or another dispute resolution process, or where there has been no financial loss, or material distress or inconvenience. This will aim to ensure complaints referred to the FOS are within its scope and ready for investigation. This will be part of its work to provide a fairer funding model to better reflect costs and support earlier dispute resolution.