Part of this has to do with how AI entered the market. The tools that sparked its mainstream adoption arrived as consumer products before enterprises had governance frameworks to absorb them. Enterprises were left playing catch-up as they grappled with IP and data security concerns, inadvertently fueling shadow AI as employees leveraged these tools to get ahead and eventually, keep pace, at work. Like the internet writ large, employees have grown to expect unlimited access, and organizations played along. Three levels every information and technology leader has to solveIt’s helpful to look at this as a three-level evolution framework.