I lead the team that look after the network, the servers, the applications and cyber security that help the business work. She’d smile politely, nod and then ask another question that made it painfully obvious she still thought I spent my day writing computer programs. My dad was a programmer, so in her mind I did the same thing, just in a nicer office. The funny thing is, I don’t think she was the one struggling to understand the role. When I started my career, technology was largely a support function.