When conducted ethically, legally, and strategically, social media investigations have become an important component of modern claims investigations and fraud detection. A comprehensive social media investigation may include:Identifying all known social media profiles associated with an individual. For claims professionals, incorporating social media investigations into appropriate cases can improve efficiency, strengthen claim decisions, and support fraud detection efforts. In addition to social media investigations, he specializes in OSINT investigations, including background investigations, geofence investigations, and other online intelligence research. He is a Certified Social Media Intelligence Analyst through the McAfee Institute and presented on social media investigations at CALI’s 2024 SoCAL Professional Development Day.