Absa Deploys AI to Speed Up Debt Review ProcessAbsa has deployed an artificial intelligence and Optical Character Recognition (OCR) solution within its Debt Review operations, cutting document-processing times and reducing the amount of manual work required from employees. Debt review is typically a document-heavy process, requiring information from multiple providers to be received, classified, captured and processed before a case can move forward. Kendrick Chauke, Absa National Manager for Debt Review, said the technology has changed how the team handles repetitive administrative work. “The introduction of an AI/OCR solution in the Debt Review team has enabled us to automate manual processes and improve operational efficiency,” he said. The development could also have a direct impact on consumers going through debt review, where delays in processing documents can slow down the overall process.