Employers are being given expert legal advice to manage a surge in formal workplace grievances drafted using artificial intelligence (AI). More than half of HR professionals in the UK have reported growing numbers of employees using AI to produce grievances, workplace complaints and appeals. Tim said that in some cases, AI-drafted grievances exaggerate the significance of relatively straightforward workplace concerns, meaning employers spent unnecessary time responding to the wording of a complaint rather than addressing the root problem. Meet with the employee, ask them to explain what their main issues are and don’t reply to grievances on a point-by-point basis. Tim added: “For smaller businesses, in particular, this is likely to increase the importance of how workplace concerns and grievances are handled.