Customer adoption of its AI products rose 121% from a year earlier, while usage-based revenue increased 63%. The update points to continued demand for customer service tools that can handle rising interaction volumes while employers keep a close watch on staffing and costs. Voice AI interactions increased more than 106% over the same period. 8x8 also introduced 8x8 AI Routing for select customers. Updates to 8x8 AI Studio added support for multiple AI models, voice-based agent building and connectors to 11 third-party business applications.