NiCE has published its 2025 environmental, social and governance report, outlining progress on emissions, research spending and employee volunteering. The report also highlighted continued investment in product development, with 14% of revenue reinvested in research and development. It described the acquisition of Cognigy, an agentic AI platform, as a significant step in expanding its AI offering. That includes a focus on responsible AI and leadership training as NiCE continues to expand its product range and workforce programmes. For NiCE, the latest report provides metrics on environmental performance, employee development, community activity and product investment.