Lubbock's 311 Citizen Request System is basically a way for residents to call in and report non-emergency problems or to request certain services from the city, without having to figure out which department to call specifically. What Should You Report To 311? What 311 is NOT ForCrime, fire, medical emergencies, or other situations where someone is in immediate danger. Help them out by reporting things when you come across them. Posting a picture online and complaining does not count as officially reporting it to the city.