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Baggage goes ‘missing’ after power bank removed, 2 men win Rs 70,000 from airline
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The Indian Express
The commission awarded the complainants Rs 70,000 in compensation and costs for the lost baggage.
Although the power bank had been removed after the passengers gave consent, the remaining baggage was not delivered to them.
It said the passengers were notified after the power bank was detected, and the prohibited item was removed with their consent.
The fact that the bag initially contained a prohibited power bank did not absolve the airline of its responsibility after the power bank was removed.
While allowing the plea, the commission directed the airline to pay Rs 50,000 for the lost baggage, Rs 15,000 for mental agony and Rs 5,000 towards legal expenses within 45 days.