A KPMG report in May found that 57% of healthcare organisations are only breaking even on tech investments. Poor data quality, cybersecurity, regulatory compliance, and weak governance remain the biggest barriers to improving returns. Butt said healthcare providers should begin by identifying the operational or clinical problem they want to solve instead of adopting technology without a clear purpose. He cited healthcare providers in Indonesia using digital billing and coding systems to process claims submitted to BPJS Kesehatan. Sunderland said healthcare organisations should not compromise cybersecurity to speed deployment because trust is critical in healthcare.