Agentic AI requires transforming the relationship between companies and customers, Synchrony SVP, AI Technology and Transformation Mike Storiale writes in a new PYMNTS eBook, “Building the Agent-Ready Payments Enterprise.” At Synchrony, years of consistent listening, collaboration and follow-through have ensured that employees trust that we’re using artificial intelligence to make their work better. Importantly, employee trust is high — 90% of employees trust Synchrony to use AI fairly, ethically and responsibly. It is measurable performance by AI agents including predictable approvals, low fraud loss, fast and fair dispute resolution, transparent terms, strong identity protection, actual performance in customer service and clear boundaries on agent behavior. How do you create AI agents that meet these high standards?