British Airways spent years struggling with delays and cancellations at its Heathrow hub, and the airline now says artificial intelligence is why that has changed. Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. The airline hit 90% or better on-time departures on 38 of that quarter’s 89 operational days, Business Traveller reported. BA’s delays and cancellations from Heathrow had more than doubled since the pandemic by last summer, the FT reported. For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.