New Orleans becomes first major US city to use AI for 911 calls: ‘The worst idea you could think of’

New Orleans has become the first city in the US to use artificial intelligence to answer emergency 911 calls — but critics warn it could have deadly consequences. First responders in New Orleans are now the first in the country to employ artificial intelligence to answer 911 calls in potential emergency situations. releon8211 – stock.adobe.comThe new tool, known as AI Emergency Call Triage, was first deployed in Louisiana’s largest city in late July after being tested on its 311 hotline. New Orleans appears to be the first major municipality in the country to allow AI to actually answer emergency calls. Still, officials in New Orleans said they strongly believe that with human oversight, thorough training data, strong cybersecurity and algorithm regulation, the AI 911 bot could work effectively.