The apex court set aside earlier rulings by the Consumer Protection Court, Bannu, and the PHC, both of which had directed BISP and Bank Alfalah to restore the agents ID. The court noted that no contract or consumer relationship existed between Khan and BISP, making the complaint defective from its inception. Despite dismissing the complaint on maintainability grounds, the Supreme Court directed the BISP Director General (Cash Transfer), Islamabad, to conduct a formal inquiry into the matter. After his complaint to the Wafaqi Mohtasib was dismissed, he approached the Consumer Protection Court under the KP Consumer Protection Act nearly two years later. In its detailed observations, the Supreme Court reiterated the broader purpose of consumer protection laws, stating that such legislation exists to safeguard consumers from unscrupulous and deceptive business practices.